Returns & Complaints

Right of withdrawal

As a customer of Addeira Pharmaceuticals, according to the Distance Contracts Act (2005:59), you have a 14-day right of withdrawal. The cooling-off period starts from the moment you receive your package. To exercise your right of withdrawal, you must ensure that your item qualifies for return under the exceptions listed below. You must return the item(s) to us within 14 days and bear the return cost. If you wish to cancel part of your purchase, it is of course possible. We will then reimburse you for the goods you return, but not for any shipping costs. The item must be in substantially unchanged condition, i.e. unused and undamaged. We reserve the right to make price deductions corresponding to the decrease in value of the goods.

The following goods are not covered by the right of withdrawal and cannot be returned: prescription and over-the-counter medicines/goods, veterinary medicines, medical devices and goods with broken seals/seals.
Here's how to return an item:
  1. Check that the right of return applies to the goods you want to return. In case of uncertainty, you are welcome to contact our customer service.
  2. Put the goods you want to return in a package, for example the same package in which you received the goods.
  3. Mark the package with "Return", the return address below and your order number. The order number can be found on your order confirmation and delivery confirmation.
  4. We do not provide return slips. To send the return, you can use stamps (not trackable) or trackable shipping - the latter is recommended and can be purchased from any post office. When you hand in the package, you will receive a handing in receipt. Save this until you have received the refund. Please note that you as a customer are responsible for the return until it reaches our warehouse.
The return is sent to:
Lagerservice AB
c/o Addeira Pharmaceuticals
Tuvegatan 12
57141 Nässjö

Please note that Addeira Pharmaceuticals cannot accept returns sent by registered mail or delivered to our physical offices.


Refunds will be made within 14 days of us receiving and processing the approved return.


We encourage you as a customer to carefully inspect the delivered goods upon receipt to ensure that they are in perfect condition. If you have received a faulty product and wish to complain about it, we ask you to:
  1. Contact our customer service and describe the error on the item as clearly as possible. If possible, attach a picture or video showing the damage.
  2. Save the product, the original packaging and the outer packaging until the matter is resolved.
  3. Document any damage to the product, the original packaging and the outer packaging through pictures or video.
The right to complain applies to original faults, i.e. faults which did not arise due to careless handling, incorrect use, normal wear or if the care instructions were not followed. As a consumer, you have three years ' right to complain, except for goods that deteriorate over time. However, complaints must be made within a reasonable time and no later than 2 months after the fault was discovered.

We would like to inform you that we do not provide a "customer satisfaction guarantee". This means that we do not accept complaints for goods that have been used but do not meet your expectations. In case of allergic reactions or hypersensitivity, we always recommend that you test the product on a small area and wait 24 hours to see if a reaction occurs. In the event of any disputes, we follow the recommendations of the General Complaints Board. As a consumer, you also have the option of using the European Commission's ODR (Online Dispute Resolution) platform to resolve disputes online.